NEWSFLASH FOR ALL CUSTOMERS
There is a change in the way that your telephone calls will be handled in the future. The reason for the implementation of the new system is to improve the way your calls are managed and ensure that we are offering an efficient service to all our customers. You will be given the opportunity of selecting either the Help Desk (for reporting maintenance issues) or General which will cover all other issues. You will be asked for the following details which are essential for correctly logging the call:
- The name of your management company
- Your development’s name
- Your flat/house number
- The name of the resident
- Details/subject of your call
As the caller, you will also be asked for your name and address and contact details if they are different from the above. After the subject details of your call have been logged you will be given a reference number that you can quote if you need to call again about the same issue.
All our staff are undergoing training on the new system and your patience will be appreciated during the early stages of implementation.
You also have the opportunity of reporting maintenance issues and changing your details via our web site by selecting Repairs and Maintenance/Change your details at the foot of the Home Page. If you prefer you can email queries or maintenance issues to (JavaScript must be enabled to view this email address) .
